1. Introduction
This Privacy Policy explains how Piple (“we”, “us”, “our”) collects, uses, shares, and protects information when you use the Piple mobile application, websites, and related services (the “Service”).
If you do not agree with this Privacy Policy, please do not use the Service.
2. Who We Are
Controller/Operator: Piple (the company operating the Service).
Contact: support@Pipleltd.com
If you are located in the EEA/UK, Piple generally acts as the “data controller” for your personal data processed in connection with the Service.
3. Information We Collect
3.1 Information you provide
- Account and profile: username, profile photo, bio, gender (optional), date of birth or age confirmation, language preferences.
- Content and communications: messages, photos, audio/video you upload, posts, comments, and reports you submit.
- Payments: purchase history and subscription status (payments are processed by app stores; we typically receive purchase receipts and entitlement information, not full card details).
- Support: information you provide when contacting customer support.
3.2 Information collected automatically
- Device and app data: device model, OS version, app version, language, time zone, identifiers (such as advertising ID where permitted), and network information (IP address).
- Usage data: features used, interactions, crash logs, performance logs, and approximate location inferred from IP.
3.3 Information from third parties
- App stores: subscription status and purchase receipts.
- Service providers: analytics, fraud prevention, and infrastructure providers may provide aggregated or event-level information.
- Contacts (optional): if you choose to sync contacts, we may process contact information to help you find friends. You can disable this at any time in your device/app settings.
4. How We Use Information
We use information to:
- Provide and operate the Service, including chat, social features, and safety tools.
- Personalize content and recommendations.
- Process purchases and manage subscriptions.
- Detect and prevent fraud, abuse, and security incidents.
- Communicate with you about updates, security notices, and support requests.
- Analyze performance and improve the Service.
5. Legal Bases (EEA/UK)
If GDPR/UK GDPR applies, we process personal data under one or more of the following legal bases:
- Contract: to provide the Service you request.
- Legitimate interests: to keep the Service secure, prevent abuse, and improve the Service (balanced against your rights).
- Consent: where required (e.g., certain marketing, contacts syncing, or advertising identifiers depending on your region).
- Legal obligation: to comply with applicable laws and lawful requests.
6. How We Share Information
We may share information in the following situations:
- With other users: your profile and any content you choose to make visible to others.
- With service providers: vendors that help us operate the Service (hosting, analytics, customer support, fraud prevention), under contractual safeguards.
- For legal and safety reasons: if required by law, or to protect the rights, safety, and security of users, Piple, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets (with appropriate protections).
We do not sell your personal information in the conventional sense. If applicable law defines “sale” or “sharing” differently (e.g., certain advertising practices), see Section 10.
7. Advertising and Analytics
We may use analytics and advertising technologies to understand usage, measure performance, and (where permitted) show relevant ads. Depending on your region and settings, you may be able to:
- Limit ad tracking via device settings (e.g., iOS “Allow Apps to Request to Track” / Android ad settings).
- Adjust cookie settings on our websites, where applicable.
- Opt out of certain marketing communications by following unsubscribe instructions.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, to comply with legal obligations, resolve disputes, or enforce agreements).
If you delete your account, we will take steps to delete or anonymize information, subject to safety, fraud-prevention, and legal retention requirements. Some content you shared with others (e.g., messages) may remain visible to those users.
9. Your Rights and Choices
9.1 Account controls
- Access and update profile information in the app settings.
- Revoke permissions (camera, photos, microphone, location, contacts) in device settings.
- Request account deletion by using in-app controls (if available) or contacting support@Pipleltd.com.
9.2 GDPR/UK GDPR rights (if applicable)
You may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You may also withdraw consent where processing is based on consent.
9.3 California (CCPA/CPRA) and similar laws (if applicable)
Depending on your residency, you may have rights to know, delete, correct, and opt out of certain “sale” or “sharing” of personal information (as defined by law). You can contact us at support@Pipleltd.com to exercise your rights.
10. International Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers (such as standard contractual clauses) and take steps to protect your data.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.
12. Children
The Service is not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at support@Pipleltd.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date and may provide additional notice for material changes.